Our latest AI in Professional Services Community session brought together colleagues from across the sector to explore how artificial intelligence is being adopted in professional services, the barriers to wider engagement, and the practical steps institutions are taking to support staff. Rather than focusing solely on the technology, discussions centred on the human side of […]
Tag: Professional Services
Over the past year we’ve been exploring how AI agents might support everyday work across Jisc. Our early pilots have focused on practical use cases where agents could help staff find information, answer questions and reduce repetitive tasks. This post builds on our earlier blogs exploring the outcomes of Jisc’s internal AI impact workshops and […]
Jisc is partnering with FEA-I to run a three-month pilot of KnowledgeFlow, a secure platform that brings together a range of AI assistants for staff use across further and higher education. We are inviting expressions of interest from institutions that would like to take part. This post explains what the pilot is, what participation will […]
On a warm lunchtime for most of the UK, colleagues from across the sector came together not just to compare notes, but to make sense of what AI is starting to mean in practice for the work professional services teams do every day. We touched on everything from the Jisc Professional Services curriculum design, governance, […]
The latest AI in Professional Services Community session brought together colleagues from across the sector to share how institutions are navigating the rapidly evolving AI landscape. The conversation reflected a community that is actively experimenting, learning, and refining its approach – balancing innovation with responsibility. Some key discussions: A Broad and Evolving Landscape The community […]
Legacy post: AI is a fast-moving technology and unfortunately this post now contains out-of-date information. The post is now available just for those that need to reference older articles. We have published a newer blog: AI literacy curriculum for professional services staff We’re pleased to introduce an AI literacy curriculum for professional services staff, available from […]
Our February AI in Professional Services community meeting brought together colleagues from across the sector to explore how we can meaningfully engage Professional Services staff with AI. The conversation was honest, practical and forward-looking. While enthusiasm for AI continues to grow, it’s clear that sustainable adoption depends on trust, clarity, and shared ownership. Some key […]
The latest AI in Professional Services Community meeting brought together colleagues from across the sector to share their experiences of working with AI in their institutions. The discussion was wide-ranging, practical, and honest, focusing on the everyday realities of time pressures, governance barriers, skills development, and responsible experimentation. Across the conversation, a clear message emerged: […]
The Jisc AI in Professional Services Community meeting, held on 17th December 2025, brought together colleagues from across the sector to reflect on where we are now with AI adoption – and where we need to go next. With AI tools becoming increasingly visible in everyday workflows, the discussion focused less on hype and more […]
Six months ago, we launched a new community to extend our AI scope into the area of professional services. It’s a broad canvas – admissions, student support, marketing, estates, finance, legal, compliance and more – but beneath all of that complexity sit three institutional priorities that rarely change: improving student experience, strengthening staff capacity, and […]