Important update! Microsoft have now updated their approach, so this is outdated information. You can read the update here: A welcome update on Microsoft Copilot and Anthropic I’ve left this blog post here in case anyone wants to understand the history of this and the original issue. An unusually blunt blog title for me, but […]
1. Introduction Chatbots are not new. Many colleges and universities have experienced them over the past decade, often with mixed results. But while the use cases have broadly remained the same — providing instant, automated responses to common queries — the technology powering today’s chatbots is fundamentally different from that of earlier systems. This guide […]
1.Introduction AI-powered chatbots (also referred to as AI assistants) can serve both students and staff by answering routine questions 24/7, reducing repetitive workloads, and streamlining support processes across an institution. They can be configured to provide information on a wide range of topics, including IT support, admissions queries, course information, library resources, and they […]
AI sign language translation is emerging as a fast-moving and important area of interest in the sector. This interest is no longer theoretical, over the past year we have now seen AI sign translation services being publicly utilised in the UK. With this we’ve also noticed growing numbers of members asking whether such tools are […]
Our August collection of articles and announcements to share this month. Education Google commits $1 billion for AI training at US universities | Reuters In a push to scale AI literacy, Google will invest $1 billion over three years to equip U.S. universities and nonprofits with training, resources, and AI tools such as an advanced […]
We’re pleased to launch our new AI in professional services community. This new community will be dedicated to exploring and advancing the use of Artificial Intelligence across professional services in both colleges and universities. This community has been created to support you – whether you work in admissions, student services, estates, marketing, HR, finance, library […]
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Staff perceptions of AI 2025
Over the last year, I have spent time with 462 staff in colleges and universities across the UK. These were in teaching and learning roles. I wanted to hear their views on artificial intelligence: how they are using it, what excites them, and what concerns they carry. These conversations happened during a period of […]
Over the last three years I’ve been talking with groups of students to understand how they see artificial intelligence. How they use it. What excites them. What worries them. That work has led to three reports so far, in 2023, 2024 and most recently our June 2025 Student Perceptions of AI report. In this […]
At Jisc, we’re committed to supporting colleges and universities as they shape their approach to the opportunities and challenges of AI. To do this well, it’s important that we also look inward, testing ideas, building understanding, and learning from our own experiences. Earlier this year, we began running AI Impact Workshops with colleagues across the organisation. The […]
Version 1.5 – 08 July 2025. First version published 9th Aug 2024 One key challenge institutions are facing when looking to adopt Generative AI relates to age restrictions and consent issues for learners under 18. This is not a new problem; age restrictions have been in place for several years when using online tools, and institutions […]